FAQ

Frequently Asked Questions

1. Where can I find the size guide?

The size guide is provided in the description of each product. Please check it before placing your order to ensure the best fit.

2. Are your items limited?

Yes. Our pieces are produced in limited quantities. Once an item is sold out, restocking may not happen, as we focus on keeping our releases exclusive.

3. How long does shipping take?

Orders are usually processed within 1–3 days. Delivery time may vary depending on your location.

4. Can I change or cancel my order?

If your order has not been shipped yet, you may contact us as soon as possible so we can assist you.

5. What if I received a damaged or wrong item?

Please contact us within 48 hours after receiving your order so we can help resolve the issue.

6. How can I contact you?

Instagram: @theimmaculateph

Facebook: The Immaculate

We are open everyday and usually reply within 24 hours.